Coconut Lobby Management

Improve Branch Experience & Reduce Service Abandonment

Prompt branch foot traffic to take action when they enter your location using Coconut Lobby Management, providing more immediate, streamlined service:

•Join the lobby queue to be served today.
•View the estimated wait time for each service offered.
•Choose to book an appointment at a later date if preferred.
•Check-in to notify staff they have arrived for their appointment.

Coconut’s unique wait-time algorithm gives the most up-to-date view of availability in your branch, taking into account any pre-booked appointments and time blocked off on staff calendars (for example, staff meetings, lunch, and doctors’ appointments).

Managing the lobby queue is simple. Staff indicate when they start serving a customer and when they end, with just a click.

•View who is waiting in the lobby and for what service;
•Receive notification when someone arrives for their appointment;
•Most-up to date calendar view of availability;
•Track and measure operations metrics across branch locations.

Gain valuable insight.
Managers can make more informed decisions, powerful reporting gives average handle time (AHT) and average wait time (AWT), giving your organization insights into branch and staff performance.

Improve branch workflows, better manage walk-in traffic, appointments, and staff with Coconut Lobby Management.